Last updated: 9 October 2026
Lightup Tech is a trading name of Lightup Tech and Web Services Limited (RC 1913281), 3 Ojamakinwa Takuro St, Addo Rd, Ajah, Lekki 106104, Lagos, Nigeria (“we”, “us”). We are responsible for your personal data. This policy explains what we collect, why, and your rights under the Nigeria Data Protection Act 2023 (NDPA).
1. Data we collect
- Account and order data: name, email address, phone number, delivery address, order history, and any notes you add.
- Payment data: payments are processed by Paystack. We receive confirmation and a transaction reference, and we do not see or store your full card details.
- Communications: messages you send by email, WhatsApp, phone or our return form.
- Technical data: IP address, browser and device details, and cookies needed to run the site securely.
2. How we use it, and why
| Purpose | Basis |
|---|---|
| Process, deliver and support your order | Contract |
| Take payment and prevent fraud | Contract and legitimate interests |
| Keep tax, warranty and accounting records | Legal obligation |
| Handle returns and complaints | Contract and legitimate interests |
| Secure our website | Legitimate interests |
| Marketing messages | Your consent (you can withdraw it any time) |
3. Who we share it with
We do not sell your data. We share what is needed with:
- Paystack, to process payments
- Dispatch riders, who receive your name, phone number and delivery address to deliver your order
- Email and hosting providers (including our website host, email delivery service and mailbox provider) that run our systems
- Authorities, where the law requires it
4. Transfers outside Nigeria
Some of our providers process data outside Nigeria. We use providers that apply appropriate safeguards for personal data.
5. How long we keep it
| Data | Kept for |
|---|---|
| Inactive customer accounts | 24 months |
| Pending and failed orders | 1 month |
| Cancelled orders | 6 months |
| Refunded orders | 12 months |
| Completed orders | Kept for tax, warranty and legal purposes |
6. Security
Our site runs over HTTPS, we limit staff access, and staff accounts use two-factor authentication.
7. Your rights
You may ask us to access, correct, restrict or delete your data, object to processing, receive a copy, or withdraw consent. We may need to keep some records (such as completed orders) where the law requires. You can also complain to the Nigeria Data Protection Commission (NDPC).
8. Cookies
We use essential cookies for your cart, checkout, login and site security. With your consent, we also use Google Analytics, which sets cookies that help us understand how visitors use our website, such as which pages they view and how they reach us. The information is combined and does not identify you personally. You can accept or decline these cookies in our cookie banner, and change your choice at any time using the cookie settings button on our site.
9. Children
Our site is not intended for people under 18.
10. Changes
We may update this policy and will change the date above when we do.
11. Contact
For any privacy request, email orders@lightuptech.com.ng or WhatsApp 09134766491.